Rated 4.9 by 90+ Chicago businesses
One local team for your help desk, security, backups and network, with a predictable monthly fee and technicians who know Chicago offices.
Most Chicago offices juggle a printer vendor, an internet provider, a software reseller and a friend who “knows computers.” When something breaks, nobody owns it. With Ping Chicago, one team owns all of it, from the help desk to the firewall.
Your systems are watched every day, problems get fixed before they spread, and you get a monthly report that shows exactly what was done. See how managed IT services work in practice.
Your staff reach a real technician by chat, email or phone, and most issues are solved while they wait. Every office is documented from day one, so nobody has to explain the setup twice.
Have one IT person already? Co-managed IT backs them up. Just need help with a single problem? Try IT support services.
Your team and your equipment don’t stay in one place, so your IT support shouldn’t either. Offices from the Loop to the suburbs get remote support first and an on-site technician when it’s needed.
Most Loop offices share a building’s internet riser, wiring closets and security desk. Managed IT here means working with property management on access and cabling, keeping remote access stable for commuters and scheduling after-hours work around building rules.
Creative agencies need fast Wi-Fi for large files and constant video calls, while medical offices near Northwestern Memorial need HIPAA-ready systems. Both get the same help desk, with security matched to the data they store.
Teams here grow fast, so new hires need laptops, accounts and access on their first day. Managed IT keeps onboarding repeatable and the network ready for the next floor or the next office.
Dental and medical practices, therapists and small firms run on a few critical systems: scheduling, imaging and billing. Managed IT keeps them patched, backed up and running before the first appointment of the day.
Point-of-sale systems, guest Wi-Fi and a handful of laptops can still take a shop offline. Managed IT separates guest and business networks and keeps payment systems updated and monitored.
Practices and offices in Evanston and Skokie get the same remote help desk as downtown clients, with on-site visits scheduled for hardware, cabling and network work.
Logistics and distribution businesses near O’Hare run warehouses, scanners and shipping systems around the clock. Managed IT monitors those networks 24/7 and plans updates outside shift changes.
Many companies in Oak Brook, Naperville and Schaumburg run a suburban headquarters with a city branch. Managed IT connects both sites securely and supports staff at either location.
From the first call to a fully supported office, usually within a month.
A short call and a review of your devices, network, backups and security basics, with a written summary of what works and what is risky.
A clear monthly price per user, what is included and what happens in the first 90 days. Nothing is signed yet.
Your team moves over in stages without downtime. Every login, device and vendor is documented and handed to you.
There are three ways Chicago businesses usually handle IT. Here is how they compare on cost, coverage and the things that only show up when something goes wrong.
| Topic | Ping Chicago | In-House IT Hire | Break-Fix IT |
|---|---|---|---|
| What you pay | One monthly fee per user | Salary, benefits & tools | Hourly invoices |
| Who answers | A full help desk team | One person | Whoever is free |
| Nights & weekends | Systems monitored 24/7 | Usually nobody | Not covered |
| Vacations & sick days | Always covered | Support stops | Not applicable |
| Security & backups | Watched & tested daily | When there is time | Only after a problem |
| Your documentation | Written down & yours | Often in one head | Rarely kept |
| Getting started | 2 to 4 weeks | 2 to 3 months to hire | Same day, every time |
Our old provider took a day to answer. Now a typical ticket is closed in about 12 minutes, and password resets happen while I’m still on the phone. Our staff stopped complaining about IT within the first month, which never happened before.
We were nervous about changing providers with deadlines ahead. The whole move took three weeks, email and files kept working throughout, and every login and device was documented. Not one person missed a day of work because of it.
We used to get surprise invoices every time something broke. Now it’s one predictable monthly bill, and problems get flagged before we notice them. Planning our IT budget takes five minutes instead of an argument with the owner.
Offices across the city, from the Loop, River North and the West Loop to Lincoln Park, Wicker Park and the South Loop, plus the O’Hare corridor, Evanston and the western suburbs. Most support is remote, with on-site visits when hardware or cabling needs hands-on work.
A help desk for your staff, device and software updates, security monitoring, tested backups, network management and regular planning. You pay one monthly fee per user instead of paying by the hour. See managed IT services for the full picture.
Most businesses pay a flat monthly fee per user, and the amount depends on headcount, devices and security needs. The Chicago pricing guide shows typical ranges, and your free assessment ends with a written quote.
Yes. Co-managed IT keeps your internal person in charge of daily decisions while adding a help desk, security monitoring and cover for sick days and vacations.
Most offices are fully onboarded within two to four weeks. Accounts, devices and passwords are documented first, then support moves over in stages so nobody loses a day of work.
Yes. Remote support solves most problems within minutes, and a technician visits your office when hardware, Wi-Fi, cabling or a new hire setup needs hands-on work.
Most clients have between 5 and 150 employees: professional firms, practices, agencies, logistics companies and growing offices that want a dependable IT team without hiring one.
November 6, 2026
Typical per-user rates by tier, three sample budgets for Chicago offices and the hidden costs that never show up in the first quote.
Read the guideNovember 3, 2026
What to compare, the six questions that reveal the truth, the red flags to avoid and a 30-day plan for switching without downtime.
Read the guideOctober 31, 2026
Real first-year costs for a 25-person office, a calculator for your own numbers and when a mix of both is the smartest move.
Read the guideA free assessment shows what works, what is risky and what it would cost to fix.